Latest updates on on our services:
Push Notifications and our new help desk functions...
Please make sure you allow our push notification while browsing our website. By doing so the team at Top Down Trading will be able to notify you on your screen for discount campaigns, new arrivals, and special offers. Also you can receive quick info for your order status and delivery status. Furthermore, you can receive voucher codes specifically designed for push notifications where you can benefit using on our website.
Help Desk Ticket System:
We have implemented a new help desk ticket function for you to have quicker access to any questions regarding, sales, accounts, logistics and support. All you need to do is click the red contact us box and type in your question. You will see a priority section where you can choose low-medium-or high depending on your urgency to have an answer.
Our aim is to answer High priorities in 4 hours, medium in 12 hours and low priorities in 24 hours of submitting your ticket. Please make sure you choose your department to reach the right team.
If you are registered with us on your account page at the left menu you will see your support tickets recorded where you can refer to any support you need any time. If you are a guest you can still benefit using the helpdesk and you will receive your answers delivered to your email as a notification.
At Top Down Trading we hope our new services contribute making your eCommerce experience more enjoyable and beneficial!
Thank you for choosing us!
Top Down Trading Team