At Top Down Trading we supply clearance discontinued job lot stocks for liquidation prices. All our services are b2b and we do not sell to public consumers as retail therefore we are not bound with consumer act law.
We are not a normal wholesaler that supplies regular items by style. This means you are buying various brand stocks for a price lower than its manufacturing cost. Goods are sold as is with bulk mixtures like auctioneers. For this reason we do not accept returns. This does not prevent you from inspecting goods before purchase. Our aim is for you to be satisfied and work with us regularly, however due to our very low prices we can only provide a service which we can stand for.
If you believe there is a major error with your order we ask that you double check your order twice before you contact us.
Majority of our products are A grade meaning new although on rare occasions due to the nature of stocks it is possible to find a small percentage of slight defects in some offers. This is not an acceptable reason to return all goods.
If you have received incorrect items, something is missing or there are faulty items, please contact us via email within 48 hours of receiving goods. Make sure you quote both your order number and invoice number along with a reasonable explanation. Photos of faulty items will be required. We aim to investigate and reply to each complaint within 7 working days however the timescale may vary on the complexity of the investigation. After we investigate we reserve the right to refuse, exchange any faulty goods or provide a credit note for the faulty items that you can use towards your next purchase. We do not offer refunds.
Any goods agreed for replacement are your responsibility to return to us at your cost in the original condition.
Overall please feel free to ask any questions or address any concerns prior to making your purchase to gain a satisfactory outcome.
Top Down Trading Team