Terms and conditions

Welcome to Top Down Trading website privacy policy.

IN GENERAL 

Top Down Trading Limited complies with the Data Protection Act 1988 and is committed to ensuring that your privacy is protected. This privacy policy sets out how Top Down Trading Limited uses and protects any information that you provide when you use this website. Any personal information collected through the use of this website will only be used in accordance with this privacy statement.

Top Down Trading Ltd may change this policy from time to time. You should make frequent checks to ensure that you are aware of any updates.

WHAT INFORMATION WE COLLECT

We collect information when you register with us, sign up for our newsletter, contact us via on-line contact form, email us, complete a transaction/order with us or enter a prize draw or any other competition with us. We collect the following information: 

 

• Your name
• Email address
• Telephone number
• Shipping address
• Billing address
• Payment method details
• Demographic information such as preferences and interests
• Other information relevant to customer surveys and/or offers

When we collect what information

• When you sign up for our newsletter, we collect your email address and your name (given that you are logged-in as a member).
• When you register with us, we collect your name and email address.
• When you contact us via online contact form, we collect your name, email and contact number.
• When you email us, we collect your name, email address and demographic information (given that this information is made available by yourselves)
• When you complete a transaction/order with us, we collect your name, email address, shipping and billing address, telephone number and payment method information.
   

We also collect personal information about you by using "cookies" on our website. For the complete list of cookies we collect please see the list of cookies we collect section below.

HOW WE USE THE INFORMATION WE COLLECT

The information collected about you will not be used for any other purposes and will not be sold or otherwise disclosed to any other organisations. Any personal information collected is used solely by Top Down Trading Ltd, for the purposes of:

• Processing orders
• Dealing with any enquiry or requests
• Contacting you for market research purposes and/or sending you information about our products and services from time to time. We may send you promotional emails about new products, special offers or other information which we think you may find interesting.
• Customising the website in accordance to your interests to improve our services to you.
  
  

Statistics on website traffic, sales and other commercial information are also gathered in an attempt to improve our services to you.

We will only pass your contact name, contact telephone number and delivery address on to the carrier company responsible for delivering your order.

SECURITY

We are committed to ensuring that your information is secure. Thus, security measures have been put into place ensuring all reasonable steps are taken to protect your personal information.

HOW WE USE COOKIES

What are cookies?

A cookie is a small text file which after permitting permission is stored on your computer, phone or other web enabled devices when you access the Top Down Trading Ltd website.

How and why are cookies used?

Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.

Cookies are used to help analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve this website in order to tailor it to your needs. The information is only used for statistical analysis purposes, and then the data will be removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

You may also share your views and experiences with us on our site through social sites such as Facebook and Twitter. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

LINKS TO THIRD-PARTY SITES

Our website may contain third-party links to other websites. Once you have used these links to leave our site you should note that we do not have any control over these sites. Each of these linked websites has a separate independent policy and is not governed by this privacy statement. We encourage you to exercise caution and look at the privacy statement applicable to the website in question. We therefore cannot be responsible or liable for the protection and privacy of any information which you provide whilst visiting such sites.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

 

• When you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].  

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

LIST OF COOKIES WE COLLECT

By using our site, you consent to the use of these cookies. The table below lists the cookies that are collected and used, and what information they store.

 

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page that allows displaying pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.