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Frequently Asked Questions
TOP DOWN TRADING – FREQUENTLY ASKED QUESTIONS
By placing an order with Top Down Trading, you acknowledge and agree to our Terms and Conditions, Returns Policy, and Shipping Policy.
WHO IS TOP DOWN TRADING?
Top Down Trading is an international liquidation wholesaler specialising in clearance, surplus, and branded fashion stock.
We supply a wide range of high-street, sportswear, and designer brands for men, women, and children at significantly lower prices than traditional wholesale.
Because liquidation stock changes frequently, our stock is sold as mixed or bulk offers.
WHO DO YOU SELL TO?
We supply goods strictly on a business-to-business (B2B) basis.
Our customers include wholesalers, retailers, exporters, and online sellers.
If you are new to business or looking to start reselling, you are welcome to contact us for guidance before purchasing.
DO YOU SELL TO THE PUBLIC?
No.
All sales are conducted on a business-to-business basis. By placing an order, you confirm that you are purchasing for business purposes.
WHERE ARE YOU LOCATED?
Top Down Trading Limited
6 Peerglow Estate, Queensway
Enfield, Middlesex
EN3 4SB
Nearest station: Southbury
CAN I VISIT YOUR SHOWROOM?
Yes, visits are strictly by appointment only.
Monday – Friday: 10 am – 5 pm
Saturday & Sunday: Closed
WHAT IS THE QUALITY OF YOUR PRODUCTS?
Our stock primarily consists of A-grade (new) items.
However, due to the nature of liquidation and mixed stock:
Items may vary in style, size, assortment, and presentation
A small percentage may have minor or cosmetic defects
This is standard within the liquidation industry and is reflected in the pricing.
We strongly recommend inspecting goods before purchase, where possible.
WHERE DOES YOUR STOCK COME FROM?
Our stock is sourced from a variety of channels, including:
- End-of-line stock
- Cancelled orders
- Surplus and overproduction
- Ex high-street and chain stores
- Liquidation and clearance stock
ARE TAGS & LABELS REMOVED?
This depends on brand restrictions and destination:
UK buyers may receive goods with labels removed or adjusted as required
Export buyers may receive goods with full labels where permitted
We will advise where restrictions apply.
WHAT IS YOUR MINIMUM ORDER?
There is no minimum order.
CAN I GET A DISCOUNT?
Discounts may be available on:
- Flash sales
- Special promotions
- Larger-volume purchases (typically pallet quantities or more)
WHAT ARE YOUR SHIPPING PRICES?
UK mainland delivery: Free (excluding the Highlands and islands)
International shipping: Quoted upon order
Important:
Risk in the Goods passes to the Buyer upon dispatch or upon collection.
We strongly recommend that Buyers arrange appropriate transit insurance where required.
WHO IS RESPONSIBLE ONCE GOODS ARE DISPATCHED?
Once goods are dispatched or collected, responsibility transfers to the Buyer.
This includes loss, damage, delays, or non-delivery. Any such issues must be addressed through the courier.
WHEN WILL I RECEIVE MY ORDER?
Dispatch times vary by order size:
- Parcels: 1–3 working days
- Pallets: 2–4 working days
- Containers: Typically 7–14 days
All delivery timeframes are estimates and may vary due to stock complexity and processing.
I HAVEN’T RECEIVED MY ORDER YET
If you have received a dispatch confirmation but not your delivery within the expected timeframe, please contact us with your order number.
Delivery-related issues are subject to courier investigation and may take up to 14 days.
We may assist where possible; however, all transport-related matters remain the courier's responsibility.
I WAS UNAVAILABLE FOR DELIVERY — WHAT SHOULD I DO?
It is your responsibility to reschedule the delivery directly with the courier.
Missed deliveries may incur additional redelivery charges.
CAN I CHOOSE SIZES OR COLOURS?
Most stock is sold as pre-packed or in mixed bulk offers.
We do not typically break packs, although specific requests may be considered if loose stock is available.
HOW DO I PLACE AN ORDER?
Orders can be placed directly on our website:
- Add items to your cart
- Proceed to checkout
- Enter your billing, shipping, and payment details
- Confirm your order
Placing an order constitutes a binding purchase agreement.
DO I NEED TO REGISTER?
No, you can check out as a guest.
Creating an account lets you:
- Track orders
- View your history
- Save details for faster checkout
HOW CAN I PAY?
We accept:
- Bank transfer (UK and international)
- Debit and credit cards (UK customers, up to £800)
Orders are processed once funds are cleared.
WHAT SHOULD I DO IF THERE IS AN ISSUE WITH MY ORDER?
If you believe there is an issue (incorrect items, missing goods, or material faults), you must notify us in writing within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photographic evidence (where applicable)
All claims are subject to review and investigation and will be assessed in accordance with our Terms & Conditions.
Please note:
- Goods are sold on an “as is” basis
- Minor defects or variations are not considered faults
- Transport-related issues are not the Seller’s responsibility
WHAT HAPPENS IF MY PARCEL IS LOST OR DAMAGED?
We will assist with initiating an investigation with the courier.
However, all transport-related claims are subject to the courier’s process and timelines.
CAN I RETURN MY ORDER?
No.
All sales are final due to the nature of liquidation stock.
If a confirmed issue is directly attributable to an error on our part, we may offer:
- Replacement
- Credit note
Refunds are not provided unless required by law.
Returns due to preference, expectation, or minor variation are not accepted.
DO YOU DO CUSTOM PALLETS OR CONTAINERS?
Yes.
Please contact us with your requirements, and we will advise where possible.
DO YOU SELL INDIVIDUAL ITEMS?
No. We sell bulk wholesale quantities only.
DO YOU OFFER DROP SHIPPING?
No.
HOW OFTEN IS YOUR STOCK UPDATED?
Our website is updated regularly (daily or weekly).
Due to high demand, not all stock may be listed online.
We recommend:
- Checking regularly
- Joining our mailing list
- Contacting us for specific requests
DO YOU BUY STOCK?
Yes, we are interested in purchasing clearance and liquidation stock.
Please email:
[email protected]
Please include:
- Images
- Quantities
- Pricing
HOW DO I JOIN YOUR NEWSLETTER?
Enter your email at the bottom of our website, or select the option at checkout.
FINAL WORD
If you have any questions before purchasing, we strongly recommend contacting us.
We aim to provide excellent value and build long-term working relationships with serious trade buyers who understand the nature of liquidation stock.
Thank You:)
Top Down Trading Team