Top Down Trading Ltd. - Wholesale UK EX CHAINSTORE CLOTHING and Fashion Footwear

Website Last Updated on 19/09/2017

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Frequently Asked Questions

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WHO IS TOP DOWN TRADING?

Top Down Trading is a worldwide selling wholesaler of high street and catalogue brands offering ‘true trade prices’ for product lines across womenswear, menswear, childrenswear, footwear and accessories with new product lines being introduced each week.


WHO DO YOU SELL TO?

We sell to the general public, retailers, online traders, market traders, party planners and ebayers.


WHERE ARE YOU LOCATED?

Our showroom and offices are based in North London, located at the following address:
 

Top Down Trading Limited
6 Peerglow Estate, Queensway
Enfield, Middlesex
EN3 4SB
 

The nearest railway station is Southbury.
Exit the station and turn right then take the first turning on the right into Kingsway and the next turning on the left into Queensway. Follow the road half way down and we are situated on the right hand side.


CAN I VISIT YOUR SHOWROOM?

Customers are welcome to visit our showroom during opening hours:
 

Monday - Friday: 9am - 5pm
Saturday: 11am - 4pm (strictly by appointment)
Sunday: Closed
 

Visits on Saturdays and for pallet and container deals, are by appointment only in order for one of our sales team to assist you.


WHAT IS THE QUALITY OF A PRODUCT?

All of our products are brand new with the exception of the used clothing pallets and containers. If you have any queries related to the quality of our products, prior to purchase you have the opportunity to view the stock in our showroom with the exception of web exclusive offers.


I AM EXPORTING GOODS. DO I HAVE TO PAY VAT?

Whether you will be exempt from paying vat or entitled to claim your vat back depends on many things like; where the goods are going, who is sending the goods, how are the goods being sent and whether or not you can supply us with a certificate of shipment. Before placing an order, please contact our accounts department who will be able to verify your eligibility.


ARE TAGS & LABELS REMOVED?

UK mainland buyers will receive goods with labels removed or re-branded to comply with UK law requirements. We will only allow labels to remain if the goods are being exported to unrestricted countries by us and providing we have received the stock with the tags and labels.


WHERE DOES YOUR STOCK COME FROM?

Our stock comes from various different sources including the following: 

 

Ex catalogues
Over makes
Ex chain stores
Surplus
End of season
Ex stores
End of lines
High street stores
Cancelled orders


WHAT IS YOUR MINIMUM ORDER?

Our minimum order is £200 excluding VAT both online and in our showroom.


CAN I GET A DISCOUNT?

Discounts are available on orders over £1000 and also if a customer wishes to clear out certain product lines.


WHAT ARE YOUR SHIPPING PRICES?

We serve parcels, pallets and container deals for national and overseas customers and deliver worldwide to your doorstep for unbeatable value! We deliver from as small as a few cartons up to a 40 foot high cube container. For the UK and major European countries we have very competitive fixed parcel and pallet shipping rates.


PARCEL SHIPPING RATES


 
PALLET SHIPPING RATES


For exports or countries not listed above, we will need to obtain a shipping quotation. However, in order to request a quotation we require an order to be placed and fully paid for. This will enable us to start processing your order to determine the weight and dimensions which are essential to obtain a quote.

For UK mainland, shipping is free on all orders over £300 (excluding vat). Orders below £300 will be charged for 1 carton upto 30 kilos. Given that your order exceeds 1 carton, we will contact you for an additional payment.

For European orders, you will be charged for 1 carton upto 30 kilos. Given that your order exceeds 1 carton, we will contact you for an additional payment.

Pallets to UK Mainland are shipped free of charge.


Pallets to the European countries will incur fixed charges. Please note that you will initially be charged for 1 box upto 30kg which will not be equivalent to your actual shipping price. Hence, we will contact you for an additional payment.


CAN I CHOOSE THE SIZES & COLOURS IN A PACK?

We do not in any way break into ratio packs. However, please feel free to make an enquiry for a specific product line. Given that we have loose stock of the sizes and/or colours you wish, this may be possible.


HOW CAN I PLACE AN ONLINE ORDER?
 


If you wish to place an order as a registered member you will need to login, otherwise continue browsing as a guest member. 

 
Simply, find the items you wish to buy and click on ‘ADD TO CART’ as you go along. Each time you add an item to your cart a pop up confirmation message will be displayed asking whether to continue shopping or view cart and checkout. Select accordingly.
 
Once you have added all the items you wish to buy into your cart, you will need to proceed to checkout. The checkout option can also be found on the top right hand corner under the search facility.
 
At checkout, you will be asked to input billing information, shipping information, shipping method, payment information and finally to review and submit your order. Please note that we do not pass on or sell any of our customer details to third parties. We are committed to protecting your privacy.

 

If in payment information you opt to pay by PayPal, you will be redirected to the PayPal website when you place an order. Alternatively, if you opt to pay by ‘Cheque / Money order / Bank Tranfers’, you will be emailed within 24 hours with our full bank details after you place an order. Placing your order will mean you have bought the goods therefore you are legally obliged to pay for your order. Hence, should you have any queries please contact us before you purchase.


DO I NEED TO REGISTER TO BUY?

No, you do not need to register or open an account to buy from us. Simply add items into your cart and proceed to checkout as a guest. Please be aware that each time you checkout this way, you will be asked to enter billing information, shipping information, shipping method and payment information before submitting your order.For convenience, you can register with us by selecting this option at checkout. You will be asked to enter your details only once, during registration. This will save you time on any future orders, allowing you to:


Proceed through checkout faster when making a purchase
Check the status of orders
View past orders
Make changes to your account information
Change your password
Store alternative addresses (for shipping to multiple family members and friends!)
 

HOW CAN I PAY?

The payment methods we accept are:

 

PayPal (Available for UK customers only) You need to be PayPal verified. We will only send orders to your verified address.
We only accept payments of up to £500 with PayPal. Please select Paypal as your method of payment at the checkout

Postal orders (Available for UK customers only) Orders will be processed within 48 hours of us receiving postal orders.

Cheque (Available for UK customers only) Orders will be processed within 48 days of us receiving cleared funds.

Bank transfers: (Available for UK & all overseas customers) Orders will be processed within 48 hours of us receiving cleared funds



WHEN CAN I EXPECT TO RECEIVE MY ORDER?


Our aim is to process and dispatch all orders placed before 12pm the same day. Orders placed after 12pm will be processed and dispatched the next working day.


For UK orders, we provide a next day delivery service. Your order will be delivered anytime between 7.30am and 5.30pm and a signature will be required on receipt.

For international orders and exports, we will quote you with a transit time.

All orders dispatched will be allocated a tracking number and you’ll be sent an automated confirmation email. All UK orders are trackable, so you can see where your order is by entering in the tracking number on the corresponding courier’s website.


I HAVEN’T RECEIVED MY ORDER YET?

If you have received a shipping confirmation email but have not received your order within the estimated time, then please contact us either by phone or email, quoting your order number.


If you have not received a shipping confirmation email then this means that your order has not been dispatched. This may be due to the stock shortages or us awaiting confirmation of payment. Whatever the delay we will contact either by phone or email and let you know.


I WAS UNAVAILABLE FOR MY PARCEL. WHAT DO I DO?

At the time of delivery, given that there was nobody available for a signature, the courier should leave a card for you. It is then your responsibility to contact the couriers to arrange for a re-delivery.

Please note that our couriers will only attempt to re-deliver twice. If you are unavailable for the third time, you will be liable to pay additional shipping charges in order to arrange for a re-delivery.


WHAT MUST I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?

We ask that you double check your order twice before you contact us. If you have received incorrect items, something is missing or the items are faulty, please contact us via email, making sure you quote both your order number and invoice number along with following as appropriate:

 

For incorrect items; include the product code, description and quantity stating the item which you should have received.

For faulty items; include the product code and a description of the fault.

For missing items; include the product code and description.
 

Please note that in order to process any complaints, we require it in writing and sent to us via email within 48 hours of receipt. We will then contact you within 5 working days of receiving your email to resolve the issue.


CAN I RETURN MY ORDER?


Unfortunately, as we are offering clearance deals we do not accept returns. However, if there is an error, shortage or major fault you will need to contact us within 48 hours of receipt of goods.


DO YOU DO CUSTOM PALLETS & CONTAINERS?


Yes, we are able to create pallet and container offers upon request to meet your specific requirements. Please send an email to
sales@topdowntrading.co.uk stating your requirements.


DO YOU SELL INDIVIDUAL ITEMS?


We do not sell samples. We do, however, have a factory outlet shop which caters for men, women and children, offering a wide selection of high street and designer clothing, footwear and accessories at affordable factory prices. There is also a selection of items from our wholesale range.


Some of the brands we offer are: Next, Monsoon, Disney, River Island, Diesel, Billabong, Echo Red, Topshop, Jane Norman, Old Navy / GAP, C&A.


Factory outlet address:

4 Peergow Estate, Queensway

Enfield, Middlesex

EN3 4SB


Factory outlet opening times: 

Monday - Friday 10.00am - 6.00pm | Saturday - 10.00am - 5pm | Sunday – Closed


HOW DO I SEARCH FOR A PRODUCT?


There are several ways to search for a product.
 
If you know the product code (which you will find at the end of the product title), simply enter this into the search facility (located at the top right corner).


On the other hand, if you know exactly what you want but don’t know the product code, all you need to do is enter in the product name or brand name into the search facility and all products related to your specific search will appear in a list.


Alternatively, you can do a general search by browsing through the categories (located at the top of the web-page) and refining your search by filtering any of the shopping options (i.e. clothing type and price).


HOW DO I SIGN UP FOR THE TOP DOWN TRADING NEWSLETTER?


The fastest way to subscribe to our newsletter is by entering your email address in the text field located at the bottom left side of our website Homepage.


Alternatively, you may opt to sign up for our newsletter whilst setting up an account simply by selecting the ‘Sign Up for Newsletter’ check box.


I HAVE STOCK TO SELL, DO YOU BUY STOCK?


Yes, we are always interested in buying clearance lines for the right price. We are also able to clear broken size ranges. UK and international sellers are all welcome. If you are interested in selling stock or becoming an international branch or agent of Top Down Trading then please contact us with your offer or enquiry by email to levent@topdowntrading.co.uk.


Please send as much information as possible such as images, quantities and prices. Due to the large volume of emails we receive daily, should we be interested in your offer, we will contact you within 5 working days.


DO YOU DO DROP SHIPPING?


No, we do not do drop shipping.


HOW OFTEN DOES YOUR STOCK/WEBSITE GET UPDATED?


Our website is updated on a daily or weekly basis. You may view all new stock on the new arrivals page. Please note that new arrivals appear in an unsorted list.


As we have regular buyers purchasing particular stock lines, it may not always be possible to update our website with the entire collection of new arriving stock in our warehouses.


Should you be interested in any particular stock lines or brands, our advice would be to either email us with your request or join our mailing list for the latest updates.